预订销售专员(固定通宵岗位) 结束招聘
- 工作地点 广州
- 所属行业 旅游/酒店/餐饮/生活服务
- 薪资待遇 查看薪资
- 发布日期 2020年06月12日
- 职位详情 预订销售专员(固定通宵岗位)
- 截止日期 2020年08月11日
- 招聘人数 2人
职位描述及要求
工作职责:
1. 为客户提供与众不同的接听体验,确保客户的需求和疑问得到满足,务求带给客户独特的感觉,从而建立长期的顾客忠诚度;
2. 负责接听中国地区以及国外所有喜达屋酒店及度假村的销售预定,协助解答客户询问;
3. 安排酒店预订,遵照公司的制度与程序,以专业的水准提供给客户有关喜达屋酒店集团的酒店信息,并着重强调我们的销售与服务;
4. 接听并处理来自旅行社、商业机构以及公众客户的预定电话;
5. 接听并协助解答喜达屋优先顾客的电话咨询,协助完成优先顾客会员登记。
Responsibilities
1. To provide a differentiated call experience to our guests, ensure that their needs and enquiries are taken care of. Make our callers feel unique and special and help create long term customer loyalty;
2. To generate sales for Starwood properties both in China and worldwide and to assist in the handling of the customer queries;
3. Book reservations, provide information on all Starwood Hotel & Resorts Worldwide Inc properties in a professional manner with specific emphasis on sales and service to the caller in accordance with policies and procedures;
4. Receive and process calls from travel agents, business houses and the general public;
5. Receive calls from and assist with the Starwood Preferred Guest member account queries and membership enrollment.
工作要求:
1. 大学以上学历,具备酒店、旅游业或客户服务经验者优先;
2. 英语阅读书写熟练,大学英语六级优先;
3. 良好的礼仪,具备标准,清晰的普通话发音,个性乐观;
4. 乐于与团队共同工作,同时能够积极主动,具备主人翁精神;
5. 能够同时应对多项任务,适应在富有压力的环境中工作;
6. 能够适应轮班工作制度,可在周末及公众节假日上班;
7. 擅长电脑操作,熟练运用Windows Office Word, Excel 等办公软件
Requirements
1. College above, with hotel, tourism or customer service experience preferred;
2. Good command of English reading and writing, CET-6 is preferred;
3. Good courtesy, with pleasant personality, good pronunciation of Mandarin;
4. Enjoy working together as a team and possess initiative to take care of things;
5. Multi-task handling skill, can work under high pressure environment;
6. Willing to take shift duty including weekend and public holiday;
7. Familiar with Windows Office Word, Excel
请留意此职位为固定夜班岗位,工作时间为下午4点到第二天早上1点结束。公司提供丰厚的夜班补贴。如无法接受通宵工作者,请勿投递。