IT Support Specialis 结束招聘
- 工作地点 北京
- 所属行业 IT服务/系统集成
- 薪资待遇 查看薪资
- 发布日期 2019年09月16日
- 职位详情 IT Support Specialis
- 截止日期 2019年11月15日
- 招聘人数 1人
职位描述及要求
Requirements
• Install, troubleshoot and repair computer hardware PC and Mac.
• Install/configure hardware and peripherals including memory, SSD drives, external backup drives, etc.
• Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs.
• Install Veritas Operating Environments on IT supported hardware.
• Provide technical assistance and training to end users on computer operating systems and approved applications.
• Instruct and assist end users in the use of computer equipment, software and accessories.
• Evaluate and test new technology for feasibility and implementation within Veritas.
• Perform asset management activities to ensure hardware is properly assigned to the end users Service-Now.
• Identify needs, procure and manage local supplies that enable services within the IT Services Bar for example, accessory stock.
• Document all support activity within the IT Incident and Change Management tracking tool.
• Coordinate efforts with 3rd party vendors to repair faulty hardware.
• Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Department.
• Be familiar with and demonstrate new yet-to-be released within Veritas end-user devices and software.
• Provide enhanced support to executive leaders within the company.
Qualifications
• Bachelor’s degree or related technical education.
• 5+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
• Strong experience and working knowledge of current Windows Operating Systems.
• Active Directory working knowledge
• Service-Now working knowledge
• In-depth knowledge of Windows, Mac, IOS, Android.
• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests.
• Aptitude for acquiring skills in technical repairs and an eagerness to learn.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Ability to prioritize and complete multiple tasks simultaneously.
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
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